Withdrawal Process

• Our withdrawal process is simple. If for any reason you are not completely satisfied with our program, just email support@enlightiumacademy.com within 14 days of starting your coursework, and we will issue a full refund on the tuition. Anything after 14 days will include a withdrawal fee. 
• If you are thinking about withdrawing from our school, please follow the steps below: 
  • Ensure that your family’s decision to withdraw is final. There is a $25-$150 reinstatement fee, depending on how much time has passed between the student’s withdrawal from Enlightium and the request to be reinstated. 
  • Email support@enlightiumacademy.com to request a withdrawal.
• Before withdrawing your student, please consider that several options may be available to help maintain their enrollment. review some possible solutions below.

We understand that family finances might change during the school year. If your family has experienced this situation and would like to stay enrolled with Enlightium Academy, please know that you have some options:

• The Billing Department can restructure payment plans for special circumstances. Contact the Billing Department* to see what options are available to your family.
• Students can be transferred to a different support package (for example, changing from the Gold to the Silver Package), which is provided at a lower tuition rate. Contact the Billing Department* to make this change.
• A family member or a local church can help with the tuition. 
• Families can enroll with Enlightium part-time, taking some courses at a public school and still taking some courses with Enlightium Academy. Contact the Billing Department* to find out how this would affect your tuition and contact your counselor to adjust the courses.

*You can contact the Billing Department at (509) 319-2288 or billing@enlightiumacademy.com.

Often a family withdraws a student from a public school for safety or moral reasons, but the student misses the social aspect. Do you know that at Enlightium Academy students can be actively involved in several social events?

• Students can register for one or more social opportunities available through Enlightium Academy during or after Student Social Week. Social opportunities include writing back and forth with a pen pal, participating in the Art Club, and competing in chess tournaments during the Chess Club meetings.
• Meet other students at Enlightium’s Bible Studies. The Bible Studies are virtual meetings that offer students the ability to discuss the Bible in real-time. The Bible Studies are led by Enlightium’s Spiritual Support Director or a member of the Enlightium team.
• Families can connect with other Enlightium families on the Enlightium Parents app. Parents frequently connect with other families based on their state or interests, share advice and recommendations, and share their stories.
• Families can enroll with Enlightium part-time, taking some courses at a public school and still taking some courses at Enlightium Academy. Talk to your counselor for more information.

If the student has a hard time focusing on the work or is not interested in it, you can take the same steps you would if you were in a public school:

• Make adjustments to your student’s daily planner. Waking up earlier, eating healthier, exercising during the day, and taking more or fewer breaks may help the student’s attention levels.
• Ask your student’s teacher for alternatives. At the student’s or parent’s request and per the teacher’s discretion, the teacher may allow alternative approaches to projects. For example, if the student is working on a state history essay, they may request creating a poster board instead and taking photographs to submit.
• Contact your student’s counselor. They may have ideas on how to help your student, whether it’s as minor as helping a student look over their progress so far or as major as making a change in the student’s course schedule.
• Try a gamification application or website. Gamification is the creative approach to taking daily, repetitive tasks and receiving digital rewards for completing them.

Parents can intervene to help their student manage their courses:

• Make adjustments to your student’s daily planner. A better daily routine may help schoolwork feel less overwhelming.
• Contact your student’s counselor. Counselors may be able to make adjustments to the course schedule.
• Review the communication between your student and their teacher. If your student has unanswered help requests that extend beyond the response time based on the student’s support package, email principal@enlightiumacademy.com to inform the principal’s office of the delayed responses. Technical errors or miscommunication could be factors in the delayed communications. Screenshots of unanswered messages or emails with the timestamps are extremely helpful for the principal’s office when investigating.

Keep in mind, the curriculum at Enlightium Academy is intended to challenge your student, helping to prepare them for a successful future.

Contact your student’s counselor. The counselor may have suggestions. Enlightium’s team would love to provide emotional support during this difficult time for your family and add you to our internal prayer list.

If a student changes from continuous enrollment to standard enrollment or is withdrawn at any time before the end of the contract, a $250 termination fee and Enlightium’s standard withdrawal policy would follow.