Frequently Asked Questions About Enrollment and Re-Enrollment

When is the first day of school for the 2024-2025 school year?

• For students in the Online and Homeschool Programs, the first day of school is August 21, 2024. However, Early Start is available for students to begin in June, July, and August.
• For students in the Sapphire Live Program, the first day of school is August 21, 2024. Early Start is not available for students to begin early.
• For students in the Hybrid Program, the first day of school is September 3, 2024. Early Start is not available for students to begin early.

  You can find these dates and more on Enlightium’s calendar.

What are the differences between packages?

• Click here for an overview video.

How do I change packages?

• You may upgrade/downgrade your support package by connecting with our Billing Department.
• Note that a fee may be applied depending on the current support package and may not be available during certain times of the year.
• Please review the support package comparison chart for additional details and contact our billing department at [email protected].

I have enrolled my student, what’s next?

• The initial enrollment process may take up to two weeks, depending on how soon we receive records and the entrance assessment is complete. It takes 1-3 business days to process the application. Once processed, you will receive an email with the next steps and the assessment credentials. You can submit any records you have here. These will serve as unofficial records while we await official documents from the school. Once the Admissions Department receives records and the completed assessment, everything will be sent to the counselor to begin the process of assigning courses.

We have done everything, but still don’t have classes assigned. I don’t want my student to get behind.

• No need to worry. The course load and due dates are adjusted based on when your student has access to the courses, and not when the school year started. Your student will not start their first day of courses with overdue assignments. Counselors will also work with families to make sure students are assigned a manageable amount of work in the time that is available, to the best of their ability. If you have any concerns about your child’s course pace once assigned, please reach out to your counselor.

What should I do if I am unsure if I will re-enroll at Enlightium or another school?

• Your family can re-enroll at Enlightium and make a note on the re-enrollment form that you are considering another school and whether or not you would like someone to reach out to you to help answer any questions about re-enrollment. If the decision is made to not continue with Enlightium, you will need to cancel your student’s enrollment for the upcoming school year by completing the Withdrawal and Enrollment Cancelation Form; standard cancellation/withdrawal fees apply; information regarding withdrawal fees can be found in our fee handbook.

Is there a deadline to re-enroll? 

• Enlightium offers open enrollment, allowing students to start courses at any point in the school year, picking up the appropriate coursework placement based on their counselor's review of the previous school's report cards/transcripts. 

When will courses be assigned?

• Students in the Online Program

• If your family submits the enrollment form/re-enrollment form* in:
• February 2024 - you’ll receive your student’s schedule no later than the week of July 8, 2024.
• March 2024 - no later than the week of July 15, 2024.
• April 2024 - no later than the week of July 22, 2024.
• May 2024 - no later than the week of July 29, 2024.
• June 2024 - no later than the week of August 5, 2024.
• July 2024 - no later than the week of August 12, 2024.
• August 2024 or later - your student’s counselor will prepare course schedules in the order in which enrollment forms are processed.

• Students in the Homeschool, Sapphire Live, and Hybrid Learning Programs:

• Students will receive their schedule close to their desired start date.

Which courses will my student take?

• Your student’s counselor will help your family determine which courses will need to be taken and will reach out via email.

My student is behind. What do we do if they don't finish on time?

• It is best to speak with your counselor to make a plan for your student. Summer school extensions are available for students who need more time to complete coursework.

• Applicable fees apply. 

• If your student does not finish coursework for any course with at least 75% completion, students will receive 0s for any unfinished assignments. This will highly impact their final grades. 

• For courses under 75% complete, students will receive an Incomplete for this year and will often need to finish this course before moving on to the next course in the next grade level. 

How many assignments does my student have left to complete?

• Parents can use the student portal or sign into their student’s Ignitia to review their student’s progress, grades, communication with teachers, overdue assignments, remaining assignments, and more. This information will be available in the “Course” tab.
• Additionally, the progress summary reports sent most weeks of the school year have data pulled directly from Ignitia, such as your student’s progress, the number of overdue assignments, and how far ahead or behind they are.

How do I upload to Ignitia?

• You can click here for detailed steps.

Why do I still have payments due if we completed everything?

• Monthly payments are installments on the full tuition for the school year, similar to making payments on a loan. This means that you are not paying for a monthly "subscription" to use Ignitia and receive teacher support; instead, you are paying off the full year's tuition for the coursework scheduled. We provide this flexibility to allow families to manage tuition costs more easily throughout the year. If you have any specific questions or concerns about your payment schedule, please contact our billing department at [email protected] for further assistance.

How much will the tuition be?

• You can find tuition on Enlightium’s tuition page found here. 

What if I call the Billing Department but do not get an answer?

• You can email [email protected] or call 509-350-2668; if you are unable to speak with a representative,  leave your number in the callback queue.

What discounts are available?

• Click here to learn more about discounts and for a link to the current discounts.

How do I update my payment method?

• You can update your payment method in your parent portal.

Where can I find a list of comprehensive payments and policies for the billing department?

• You can access the fee handbooks by grade level here.