Enlightium Academy Support

Frequently Asked Questions (FAQs)

School Information

When are the quarter start and end dates?
You can find school dates on Enlightium's printable calendar.

Who is my student's counselor, and how can I contact them?
You should have received a welcome email from your student's counselor before starting courses; that email included your counselor's name, bio, and contact information. Visit counselor contact page for a full list of Enlightium's counselors.

Parent and Student Information

My family is moving. Who do we give our new address to?
Email support@enlightiumacademy.com and a member of the Enlightium team will update your mailing address. If you are moving to a new state or country, email communications@enlightiumacademy.com to update your Enlightium Parents app account.

How do I update our family's email address?
Please email support@enlightiumacademy.com.

Grades, Progress, and Reports

How can I have a parent portal created or updated?
Please email parentportal@enlightiumacademy.com.

When are report cards/transcripts provided?
Report cards and transcripts are sent to the primary parent's email address after each quarter. You can find exact dates on Enlightium's printable calendar and more information on our report cards.

Accounting Department

Who do I contact with tuition questions or updates?
Please email billing@enlightiumacademy.com and allow one school day for a response.

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