Enlightium Academy Support

Best Computer Practices

  • Use either the Firefox or Chrome web browser.
  • Our team has found that clearing cache and cookies to resolve most issues.
  • Working within Ignitia
    • Students should always click “Next Question” and “Previous Question” when proceeding through the assignments
    • Students should save essays, etc. offline to avoid it being lost due to technical issues (such as using Google Docs)
    • Students should always click “Log Out of Ignitia” to prevent Ignitia from locking them out temporarily
    • Students should never click the browser's “Back” button on assignments to navigate between pages
    • Students should avoid being inactive for more than 25 minutes in Ignitia to avoid being logged out. This can be done by occasionally clicking back and forth on questions to let Ignitia know that the student is still working

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