Counselor Contact

Important Note:

Our counselors appreciate your patience as they work to support each of their students in a timely fashion. Please note:

• If you need to initiate contact with your student’s counselor, use their email (preferably) and expect two business days for a response. During the peak seasons for enrollment and course scheduling, expect up to five business days for a response.
• If you have an emergency, please reach out to our support staff and they will assist you in setting up an emergency Calendly appointment with your student’s counselor.

General Support Phone Number

866-488-4818 option 0 Monday-Friday, 5 am to 4 pm Pacific Time

Counselor Contacts by Grade Level

• Online Program:
  • High School Counselor Contact (Grades 9-12)
  • Middle School Counselor Contact (Grades 6-8)
  • Elementary School Counselor Contact (Grades 3-5)
• Book-Based Program Coordinators (Grades PreK-8)
• Alliance Program Schools Counselor Contact (Grades 3-12)

Contacting Counselors

When contacting a counselor, you may either use their email or set up an appointment with their Calendly link.