Communication with Enlightium Academy

TABLE OF CONTENTS

Enlightium has an app that is available for parents.
This tool is available as an app for your phone and as a webpage.
The app features:
- Customizable communication based on the groups that you join.
- Direct messaging with other families.
- Direct messaging with Enlightium faculty and staff members.
To download the Enlightium Parents App, see this page.

Email is the primary form of communication from Enlightium to your family.
Emails are sent to the primary parent*, according to the enrollment form your family submitted, and in some cases also to the secondary parent or students in high school.
On occasion, an email from Enlightium may end up in your spam or other folders, so you are encouraged to check those folders regularly.
If you are not receiving any emails:
- You may need to whitelist enlightiumacademy.com. Whitelisting means you approve of emails coming from a certain domain.
- You can email support@enlightiumacademy.com to ensure that our team has the correct email address on file.
- You can submit this short form to inform our team.

*The term parent is used interchangeably with "guardian"

Email communication often refers families to Enlightium's website and Knowledge Base.
Both platforms hold valuable, in-depth information for your family.
- The main website is generally designed for families not yet enrolled in Enlightium.
  - The main website is more simplified to help families interested in Enlightium to make an informed decision concerning enrollment.
  - Information on the website may include:
    - The admissions process.
    - Course descriptions.
    - Available discounts.
- The Knowledge Base is designed for families already enrolled in Enlightium.
  - The Knowledge Base has a robust search engine to help families quickly search for information on any given topic.
  - Information on the knowledge base may include:
    - Staff and faculty contact information.
    - How to register for school events.
    - Student and parent resources.
  - Your family is strongly encouraged to continually explore Enlightium's Knowledge Base.

Every family should print out a calendar for each student’s work station and in a central location in your home (such as your refrigerator) where it can be easily accessed.

Sync Enlightium’s calendar to your digital calendar.
This calendar provides a daily check-in email from Enlightium and the ability to search for school events.

Administration, faculty, and staff may send direct messages to students through Ignitia, Enlightium's online learning platform.
These messages may be reminders of school events such as the end of the quarter and holiday breaks.
Parents are encouraged to review direct messages to best support their students.

Enlightium administration will occasionally send text reminders concerning important dates and information.
The texts typically lead to a Knowledge Base page with more information.
The software used by Enlightium for text does not allow texting to international numbers.