Enlightium Academy Support

Communication with Enlightium Academy

TABLE OF CONTENTS


A Few Notes About Communication

  • Each staff and faculty will have a preferred method of communication. Each family is encouraged to work with the Enlightium team member through the employee’s recommended channel which can be found in the staff and faculty contact.
  • Examples:
  • An employee may recommend moving the communication from email to phone for real-time answers.
  • An employee may respond to an email with a link to an Enlightium Academy webpage or Knowledge Base page which addresses some or all of a family’s questions.
  • If your family has a question or concern, please reach out to only one Enlightium team member. Contacting several staff and faculty members typically results in a slower response time.

Enlightium Parents App: Required for Parents (At Least One Per Household)

  • Enlightium has an app that is available for parents and guardians.
  • This tool is available as an app for your phone and as a webpage.
  • The app features:
    • Customizable communication based on the groups that you join. 
    • Direct messaging with other families.
    • Direct messaging with Enlightium faculty and staff members.
  • Download the Enlightium Parents App.

Email: Required Form of Communication Between Enlightium and Families

  • Email is the primary form of communication from Enlightium to your family.
  • Emails are sent to the primary parent*, according to the enrollment form your family submitted, and in some cases also to the secondary parent or student.
  • On occasion, an email from Enlightium may end up in your spam or other folders, so you are encouraged to check those folders regularly. 

  • If you are not receiving any emails:

*The term parent is used interchangeably with "guardian"



Enlightium's Website and Knowledge Base: Required for Families to Review

  • Email communication often refers families to Enlightium's website and Knowledge Base.
  • Both platforms hold valuable, in-depth information for your family.
    • Enlightium Academy's home page is generally designed for families not yet enrolled in Enlightium.
      • The main website is more simplified to help families interested in Enlightium to make an informed decision concerning enrollment.
      • Information on the website may include:
        • The admissions process.
        • Course descriptions.
        • Available discounts.
    • The Knowledge Base is designed for families already enrolled in Enlightium.
      • The Knowledge Base has a robust search engine to help families quickly search for information on any given topic.
      • Information on the knowledge base may include:
        • Staff and faculty contact information.
        • How to register for school events.
        • Student and parent resources.
      • Your family is strongly encouraged to continually explore Enlightium's Knowledge Base.

School Calendar: Required to Print

PDF Calendar

  • Every family should print out a calendar for each student’s workstation and in a central location in your home (such as your refrigerator) where it can be easily accessed.

Google Calendar - Recommended

  • Sync Enlightium’s calendar to your Google calendar.
  • This calendar provides a daily check-in email from Enlightium and the ability to search for school events.


Set yourself up for success: Families who print out the school calendar are typically aware of Ignitia down days.


Direct Message in Ignitia: Required Between Students and Enlightium

  • Administration, faculty, and staff may send direct messages to students through Ignitia, Enlightium's online learning platform.
  • These messages may be reminders of school events such as the end of the quarter and holiday breaks.
  • Parents are encouraged to review direct messages to best support their students.

SMS Text To Parents: Available to Parents

  • Enlightium administration will occasionally send text reminders concerning important dates and information.
  • The texts typically lead to a Knowledge Base page with more information.
  • The software used by Enlightium for text does not allow texting to numbers outside of the United States.

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