Ignitia Technical Support

Step 1: Review Enlightium's resources

Technical Requirements Blogs  Which Browser Work Best for Online Schooling? Reasons You May Not Be Receiving An Email  What devices can be Used with Ignitia?  Ignitia Troubleshooting Blogs My Student is Not Able to Log In  My Student is Being Logged Out of Quizzes and Tests  My Student Can See the Answers

Step 2: Contact Ignitia's Technical Support Team

Ignitia's dedicated support team is available to assist your student with technical problems. Please contact their team before Enlightium's team for all technical issues with the exception of resetting students' passwords. You can reach their team at (800) 735-4193. It is recommended to save this number in your phone.

Step 3: Contact Enlightium's team

Enlightium's team can assist with: Student password resets (email support@enlightiumacademy.com) Technical issues not resolved by Ignitia Technical Support (call 866-488-4818 extension 1, then extension 4) or by emailing support@enlightiumacademy.com.