Communication with Enlightium Academy

TABLE OF CONTENTS

Each staff and faculty member will have a preferred method of communication. Each family is encouraged to work with the Enlightium team member through the employee’s recommended channel which can be found in the staff and faculty contact.
- Examples:
  - An employee may recommend moving the communication from email to phone for real-time assistance.
  - An employee may respond to an email with a link to a Knowledge Base page that addresses some or all of a family’s questions.
If your family has a question or concern, please reach out to only one Enlightium team member. Contacting several staff and faculty members typically results in a slower response time.

Enlightium has an app that is available for parents and guardians.
This tool is available as a smartphone app and a website.
The app features:
- Customizable communication based on the groups that you join.
- Direct messaging with other families.
- Direct messaging with a staff member.
Be sure to join the following groups:
- Your state or country. If it is not listed, join the “International” group.
- A group for each of your student’s grade levels (ex: 3rd grade).
- The group for your student’s program (either the Online Program, the Book-Based Program, or the Sapphire Live Program).
Click here to download the Enlightium Parents app.

Email is the primary form of communication from Enlightium to your family.
Emails are sent to the primary contact* on the enrollment form your family submitted, and in some cases also to the secondary contact or students.
On occasion, an email from Enlightium may end up in your spam or other folders, so you are encouraged to check those folders regularly.
If you are not receiving any emails:
- You may need to whitelist enlightiumacademy.com. Whitelisting means you approve of emails coming from a certain domain.
- You can email support@enlightiumacademy.com to ensure that our team has the correct email address on file.
- If you do not believe you are receiving critical emails, please submit this form to notify the team.

*The term parent is used interchangeably with "guardian".

Emails from the Enlightium team often redirect families to Enlightium's website and Knowledge Base.
Both platforms hold valuable, in-depth information for your family.
- Enlightium Academy’s website is generally designed for families not yet enrolled in Enlightium.
  - The main website is more simplified to help families interested in Enlightium to make an informed decision concerning enrollment.
  - Information on the website may include:
    - The admissions process.
    - Course descriptions.
    - Available discounts.
- Enlightium’s Knowledge Base is designed for families already enrolled in Enlightium.
  - The Knowledge Base has a robust search engine to help families quickly search for information on any given topic.
  - Information on the knowledge base may include:
    - Staff and faculty contact information.
    - How to register for school events.
    - Student and parent resources.
  - Your family is strongly encouraged to bookmark and continually explore Enlightium's Knowledge Base.

PDF Calendar
- Every family should print out a calendar for each student’s workstation and in a central location in your home (such as your refrigerator) where it can be easily accessed.
Google Calendar - Recommended
- Sync Enlightium’s calendar to your Google calendar.
- This calendar provides a daily check-in email from Enlightium and the ability to search for school events.

Administration, faculty, and staff may send direct messages to students through Ignitia and Canvas, Enlightium's learning management systems (LMSs).
These messages may be reminders of school events such as the end of the quarter and holiday breaks.
Parents are encouraged to review direct messages to best support their students.

What is the Nature of Enlightium's SMS Messages?

Enlightium administration will occasionally send text reminders concerning important dates and information.
The texts typically lead to a Knowledge Base page that contains more information.

To Whom Do We Send SMS Messages?

The primary parent on the household account gets all SMS such as reminders for Bible Studies, webinars, and state vouchers.
The secondary parent on the household account gets some SMS for big events.
Families who have not yet re-enrolled get an SMS.
The software used by Enlightium for text does not allow texting to numbers outside of the United States.

Troubleshooting

If you stop getting our automatic text messages:
- You may text START to our main number (866-488-4818) first. This helps confirm you’re not on a carrier blocklist (like a 10DLC suppression list) that could be stopping the messages.
- If you are still not receiving messages after that, please email it@enlightiumacademy.com.