Enlightium Academy Support

Computer Requirements and Recommendations

Operating Systems

  • Latest Apple, Windows, and Chromebook Operating Systems should work

Supported Browsers

  • Latest Chrome or Firefox browsers should work

Browser Settings

  • Passwords: Disable features that automatically save passwords 
  • AutoComplete: Disable, as this often looks like a list of answers from which to choose 
  • Caching: Enable, but set browsers to clear the cache when closed 
  • JavaScript: Must be enabled for pages to render correctly 

General Info

  • You must have a good internet connection

Network Considerations

  • *.glynlyon.com and *.sooschools.com must be added to the whitelist of any filtering, proxy, or firewall programs/servers in use. 

Navigation and Best Practices

  • Students should always click “Next Question” and “Previous Question” when proceeding through the assignments
  • Students should SAVE their work offline to avoid it being lost due to technical issues
  • Students should ALWAYS click “Log Out of Ignitia” to prevent Ignitia from locking them out temporarily
  • Students should NEVER click the “Back” button on assignments to navigate between pages
  • Students SHOULD NOT OPEN additional tabs when logged into Ignitia
  • Students should AVOID being inactive for more than 20 minutes on quizzes and tests to avoid being logged out
  • Clear cache and cookies to resolve most issues
  • If problems persist, call Ignitia Technical Support at (800) 735-4193 and request to screen share so they can replicate the issue

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